HBL has become the first Bank in Pakistan to launch a dedicated customer care Twitter handle “@HBLCare”. The Twitter handle will provide customers with a convenient platform to interact with HBL and get their queries answered quickly.
HBL is the only bank in Pakistan with two Twitter handles. The existing handle @HBLPak, which has more than 131,000 followers, will now be used for news and information.
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Elaborating on the initiative, Ali Habib, Chief Marketing & Communications Officer – HBL, said, “We are excited to leverage the potential of Twitter to unlock value for our customers. HBL believes in the power of social media and through two dedicated Twitter handles, we will deliver more value to our customers”.
HBL believes its customers deserve meaningful interactions when they reach out to the Bank. Through the new dedicated customer care handle, @HBLCare, the Bank will be happy to serve you for all your queries and feedback.@HBLPak @StateBank_Pak @pakstockexgltd #HBLCare pic.twitter.com/AvknsZYPCy
— HBL (@HBLPak) June 6, 2023
HBL has always remained committed to raising the bar of excellence in service and product innovation. It continues to prioritize its customers, ensuring a world-class banking experience.
With a commitment to precision, perfect execution, and exceptional service, HBL continues to offer its clients with the best and has even won awards for its services in the past.
HBL won the ‘Best Bank in Pakistan’ from Euromoney Awards for Excellence 2022 and the ‘Best Domestic Bank Award 2022’ by Asiamoney. At the Pakistan Banking Awards, HBL was adjudged ‘Pakistan’s Best Bank’ and ‘Best Bank for Agriculture Financing’ while HBL Microfinance Bank was awarded the ‘Best Microfinance Bank’.
HBL was awarded the ‘Best Investment Bank in Pakistan’ by World Finance Awards 2022. HBL won the ‘The Most Inclusive Organization 2022’ Award by the Global Diversity, Equity, and Inclusion Benchmarks (GDEIB).
Read more: HBL wins Pakistan’s Best Bank 2022 award