As organizations navigate the complex world of cybersecurity, they often find themselves walking a fine line. On one hand, they want robust defense mechanisms in place to protect their assets and data. On the other hand, they don’t want these security measures to burden employees with intrusive requirements that hinder productivity. One such example is multi-factor authentication (MFA), which has proven to be an effective deterrent against identity-based attacks. However, many organizations have been slow to adopt MFA due to employee pushback against the extra steps required to log in.
In this delicate balancing act between safety and efficiency, the CIO and CISO play crucial roles. With cybersecurity becoming an enterprise-wide risk, exacerbated by the anticipated growth of AI, these two leaders must work closely together to ensure the protection of their company’s IT assets without interrupting end-users.
Traditionally, cybersecurity was viewed as a “check the box” function, with organizations doing the bare minimum to comply with standards. However, the increasing frequency and severity of cyberattacks have highlighted the potential financial and reputational risks at stake. Just as the Enron scandal elevated the role of CFOs, cyberattacks are now putting a bigger spotlight on CISOs.
While CISOs focus on detecting and recovering from cyberattacks, CIOs are often preoccupied with modernizing infrastructure and maximizing productivity. This divide can create conflicts between the two roles. CIOs face complaints from employees about additional security steps, while CISOs worry about the security vulnerabilities introduced by changes that enhance productivity.
To bridge this gap, businesses need to hire the right CISO based on their current needs and future directions. Smaller organizations may prioritize technical aspects of defense and recovery planning, while larger ones may require a compliance-focused CISO. Additionally, the CIO should ensure that the CISO is set up for success by providing necessary resources and support. This may include hiring a deputy CISO to handle the technical side of defense operations, allowing the CISO to focus on aligning with the CIO and communicating cybersecurity plans to other leaders.
Establishing a strong connection between the CISO and business leaders is essential. While the CISO may not have final authority, their recommendations should be taken seriously by divisional leaders. The CIO can facilitate this by aligning with the CISO and agreeing on implementation strategies.
When it comes to cyber incidents, the CIO should take the lead on operational issues, while the CISO should have the authority to execute the response plan during a cyberattack. However, it’s important for CISOs to understand the limits of their authority, especially in critical decisions like whether to pay a ransom in a ransomware attack.
In an era where AI and digital connectivity are driving businesses forward, striking the right balance between productivity and security is crucial. Going too far in one direction can expose the business to more attacks or hinder employees’ ability to perform their jobs effectively. As technology becomes increasingly central to business functions, the divisions between IT and security must disappear, and the organizational barriers within the business must be broken down. It is up to the CIOs and CISOs to navigate this landscape and ensure a harmonious relationship that protects the company’s IT assets while enabling productivity.
In conclusion, the CIO and CISO must work hand in hand to keep the IT see-saw level. By understanding each other’s roles, hiring the right talent, fostering strong connections with business leaders, and empowering the CISO during cyber incidents, organizations can strike a balance between cybersecurity and productivity.
