In the latest episode of the Autocar Business Change Makers Podcast, hosted by Chris Kirby, CEO of Tomorrow’s Journey, and Felix Page, news editor at Autocar, mobility expert Lukas Neckermann joins the conversation. This episode delves into the relationship between startups and OEMs in the mobility space, the impact of technologies like over-the-air software updates on car ownership, and the evolving role of dealerships.
One of the main topics discussed is the decline in car ownership. Neckermann explains that this shift is driven by several factors, including changing consumer preferences, the rise of ride-sharing services, and the increasing availability of alternative mobility solutions. He predicts that the future of mobility lies in Vehicle-as-a-Service (VaaS) platforms like Tomorrow’s Journey’s JRNY, which offer flexible access to vehicles through subscriptions, rentals, test drives, and more. These platforms not only make accessing vehicles easier but also provide a comprehensive toolbox for fleet owners to create personalized customer experiences while automating operations.
Another key point of discussion is the role of artificial intelligence (AI) in improving customer service. Neckermann highlights how AI-powered chatbots and virtual assistants can enhance the customer experience by providing instant responses and personalized recommendations. This technology has the potential to streamline processes and make interactions with dealerships and service centers more efficient.
The podcast also explores the growing market for used electric vehicles (EVs). Neckermann believes that used EVs are a smart choice for those looking to make the switch to electric. As the market matures and more EVs become available, the prices of used models are expected to become more affordable. This presents an opportunity for consumers to embrace electric mobility without breaking the bank.
Overall, this episode of the Autocar Business Change Makers Podcast offers valuable insights into the ever-evolving automotive industry. It highlights the importance of embracing new technologies and business models to meet changing consumer demands. The rise of VaaS platforms, the potential of AI in customer service, and the affordability of used EVs all point to a future where mobility is more accessible, convenient, and sustainable. To stay informed about the latest developments in the automotive industry, be sure to subscribe to the Autocar Business Change Makers Podcast on your preferred platform.