It is no secret that AI use has exploded in the last few years. From everyday people playing around with ChatGPT to the myriad of companies implementing artificial intelligence in their various processes, AI is seemingly everywhere. One way that this technology has been applied is in the field of crypto casinos.
Crypto casinos have been on the scene for years now and have been highly disruptive because of their use of digital assets. But now, AI is coming into the mix and is helping to improve many aspects of crypto casinos, some of which are as follows:
Transparency
For as long as gambling games have existed, there has been concern about their level of fairness from both patrons and casino owners. Now, AI is helping this process in several ways. First, AI can be used for random number generation which is vital for many classic casino games like slots. These technologies can also be used to detect any fraud on the part of players. If certain gaming patterns are found to be out of the ordinary, AI can detect it quickly and avoid the casino being scammed. Needless to say, some of the best sites have quickly adopted AI for this purpose.
Personalization
These days, consumers want their experiences with service providers to be as personalised as possible and this also includes crypto casinos. AI has proven to help this process by analysing users’ behaviours on these platforms and giving suggestions based on them. An AI program might, for example, detect that a user is drawn to a specific niche of games and could recommend more of these. The AI could also help to match users with the types of bonuses or deals that will best suit their personality and this can help drive customer loyalty.
Customer Service
One of the elements of a good online casino is having reliable customer service and once again, AI can be applied in this regard. Take AI chatbots, which allow users to access customer service at any time of the day. These use generative AI to predict the answers to customers’ queries and can save a lot of time and effort on both ends. By giving customers the chance to have their needs met easily with AI, issues can be resolved faster and such customers will more likely be loyal to the casino. While this specific application of AI is not unique to crypto casinos, it is nevertheless useful.
Game Development
It must also be noted that AI plays a part in the development of games that are enjoyed in these casinos. In the same way that AI can generate images, songs, videos and so on, they can be used to design elements of casino games. These can include the visual aspects of the games or even the backend codes that make sure the game can function. This saves developers and casino operators time and can help to make sure that innovative casino games make their way into the market.
