# Microsoft Users Report Issues and Outages with 365 Subscription
Microsoft users faced a frustrating day on Thursday as they experienced multiple issues and outages with their 365 subscription. This subscription provides access to popular and essential services such as Outlook, PowerPoint, Word, Excel, and more.
## Investigation and Updates
According to a post on the Microsoft website, the company acknowledged the problem and stated that they were investigating the issue. They urged users to check for updates with the code “MO888473” in the admin center for more details. This shows that Microsoft was actively working to resolve the situation and keep users informed.
## Cloud Service Degradation
The root of the problem seemed to lie with the cloud service that provides the 365 services to consumers. Microsoft’s status page indicated that there was “service degradation” that might hinder access to one or more 365 services. This suggests that the issue was not limited to a specific service but rather affected multiple facets of the 365 subscription.
## Collaborative Efforts to Identify the Cause
In their communication on the issue, Microsoft mentioned that they were reviewing network telemetry and recent changes to their networking infrastructure. Additionally, they were collaborating with a third-party Internet Service Provider (ISP) to understand the underlying cause. This demonstrates Microsoft’s commitment to resolving the issue promptly and efficiently.
## Impact and Resolution
Reports of the Microsoft 365 problems began around 9 a.m. Eastern Time and were documented on Down Detector, which is owned by the same parent company as Mashable. Fortunately, the issues appeared to be diminishing by around 10 a.m. Eastern Time. While the outage caused inconvenience and frustration for users, it is reassuring to see that the situation was being addressed and resolved relatively quickly.
## Past Outages and Their Impact
This recent incident is reminiscent of the massive outages that occurred two months ago, affecting both CrowdStrike and Microsoft. These outages had a significant global impact, causing disruptions across various industries. It is essential for companies to learn from these incidents and implement measures to prevent similar occurrences in the future.
In conclusion, the issues and outages experienced by Microsoft users with their 365 subscription were a cause for concern. However, Microsoft promptly acknowledged the problem, investigated the issue, and provided updates to keep users informed. The collaborative efforts with a third-party ISP demonstrate their commitment to resolving the situation. While outages are never ideal, it is reassuring to see that the issues were diminishing relatively quickly. Companies must continue to learn from past incidents to prevent similar disruptions in the future.
