RocketLane aims to simplify post-sales service delivery for enterprises. While signing up a customer is important, delivering adequate service is equally crucial. Many teams today use a mix of different tools for post-sale workflows, which can lead to inaccuracies and delays. RocketLane solves this problem by providing enterprises with an all-in-one service delivery platform that brings visibility and accountability to both clients and internal teams. The platform offers project management capabilities, document collaboration, forms, customer satisfaction surveys, and more.
With the new funding, RocketLane plans to build an AI layer across its product in four key areas: operations, project delivery, governance, and insights. The company has already started rolling out AI in operations, streamlining resource management and providing forecasted utilization and margins on projects. In terms of project delivery, RocketLane plans to bring AI-powered automations to activities such as creating hand-off documents and meeting notes. For governance, AI will help identify risks in projects and surface deviations from playbooks. And for insights, the company will build a copilot interface where users can query in plain English and get data on their post-sale KPIs.
RocketLane has over 500 enterprise customers, including major technology players like Live Person, Icertis, and Salesloft. The company’s revenues have been growing over 3x annually for the past two years, and it aims to attract more paying customers with its new AI capabilities. In addition to AI, RocketLane plans to use the funding to hire talent, focus on community-first efforts through events and content, and launch a client-centric portal.
Overall, RocketLane’s AI-powered offering has the potential to greatly improve post-sales service delivery for enterprises. By streamlining workflows and providing real-time visibility and insights, RocketLane can help businesses deliver a better customer experience and drive growth.
