Sonos, a leading audio company, recently faced backlash from customers after the release of its new mobile app in May. The app overhaul was intended to offer more flexibility, improved customization, and ease of use. However, customers encountered numerous issues and were disappointed when certain functions, such as “play next,” were removed.
Initially, Sonos was defensive about the negative feedback, claiming that the app overhaul required “courage.” However, Sonos CEO Patrick Spence recently published an open letter on the company’s website, admitting that the app update had been a disaster. Spence personally apologized to customers for the disappointment and assured them that fixing the app was the company’s top priority.
Since May, Sonos has released several fixes that have addressed many of the issues customers experienced. These fixes have enabled the majority of customers to have a more robust experience using the Sonos app. However, it is evident that the app update was severely botched, as Sonos plans to release a series of updates from July to October to address the remaining issues.
The planned updates include improving stability when adding new products, enhancing volume responsiveness, incorporating user interface improvements based on customer feedback, and enhancing overall system stability and error handling. Sonos aims to release these updates on a bi-weekly schedule, but they ask for patience from customers as they continue to rebuild the app.
The Sonos app is a crucial tool for Sonos users to interact with their home audio systems and music libraries. Therefore, the dissatisfaction with the app update was a significant concern for customers. However, with the CEO acknowledging the issues and the company actively working on fixes, there is hope that Sonos will be able to restore customer confidence and deliver an improved app experience.
In conclusion, Sonos’ recent app overhaul has been met with widespread customer dissatisfaction due to numerous issues and the removal of essential functions. However, the company is now committed to addressing these concerns and has released several fixes since May. With a series of planned updates in the coming months, Sonos aims to improve stability, responsiveness, and overall user experience. Customers are encouraged to be patient as Sonos continues to rebuild its app and restore customer satisfaction.
