# Spotify offers refunds for Car Thing
Spotify has announced that it is now offering refunds for its Car Thing device, which will become obsolete on December 9, 2024. Customers with proof of purchase can contact customer service and receive their money back for the streaming device. This move comes after Spotify received criticism for its decision to discontinue the Car Thing as part of its efforts to streamline its product offerings and focus on developing new features.
# Frustration expressed by Gen Z users
Gen Z users on TikTok have taken to expressing their frustration with Spotify’s decision in videos. Additionally, some users have complained directly to Spotify through DMs on Twitter and customer support channels. Complaints include claims that customer service agents only offered a few months of free Premium access and that refunds were not being issued. However, it remains unclear if any of these users reached out to customer service after the refund policy was implemented.
# Class-action lawsuit filed against Spotify
A class-action lawsuit has been filed against Spotify in the U.S. District Court for the Southern District of New York. The lawsuit accuses Spotify of misleading customers by selling the Car Thing device without offering refunds, considering it will soon become obsolete. This legal action highlights the concerns raised by users who feel cheated by the discontinuation of the product.
# Refunds offered prior to lawsuit
Despite the timing of the lawsuit, Spotify claims that it began offering refunds prior to the legal action being filed. According to Spotify, refunds were made available starting from May 24, 2021. While it cannot be determined whether this was a direct response to the impending lawsuits, it is possible that Spotify anticipated legal challenges and proactively introduced the refund policy.
# Contact customer service for a refund
Regardless of the timing or legal action, Spotify assures customers that those with valid receipts should be offered refunds upon contacting customer service. If anyone has previously been denied a refund, it is recommended to contact Spotify again to inquire about the updated refund policy. By providing proof of purchase, customers should be eligible for a refund for their Car Thing device.
