Welcome to episode 11 of the Autocar Business Change Makers Podcast, where we dive deep into the transformative changes taking place in the automotive industry. In this episode, we have the privilege of speaking with mobility expert Lukas Neckermann, who sheds light on the dynamic relationship between startups and OEMs in the mobility space.
One of the key topics we explore is how technologies like over-the-air software updates are revolutionizing the way we own cars. Neckermann explains that these updates allow manufacturers to continuously improve and enhance the functionality of their vehicles, even after they have been sold. This means that car owners can enjoy new features and performance upgrades without the need for physical modifications or visits to the dealership.
Speaking of dealerships, we also discuss their role in 2024. Neckermann highlights that while traditional dealerships may undergo significant changes, their value in providing personalized customer service will remain vital. However, he predicts that dealerships will evolve into experience centers, where customers can learn about and test-drive vehicles before making a purchase.
During our conversation, we touch upon the decline in car ownership and its underlying factors. Neckermann notes that changing consumer preferences, the rise of shared mobility services, and the increasing popularity of car subscriptions are all contributing to this shift. He emphasizes that younger generations are more interested in access to vehicles rather than ownership, as they value flexibility and convenience.
Artificial intelligence (AI) also enters the discussion as we explore its potential to improve customer service in the automotive industry. Neckermann suggests that AI-powered chatbots and virtual assistants can enhance the overall experience by providing instant and personalized assistance to customers. This technology can streamline processes, answer queries, and troubleshoot issues, ultimately improving customer satisfaction.
Lastly, we delve into the topic of used electric vehicles (EVs) and their role in the transition to electric mobility. Neckermann believes that used EVs present a savvy option for those looking to make the switch. He explains that advancements in battery technology, increased charging infrastructure, and attractive pricing make used EVs a viable and cost-effective choice for consumers.
The Autocar Change Makers Podcast continues to provide essential insights and thought-provoking discussions for industry professionals invested in the future of automotive. To listen to this episode and gain valuable knowledge from our industry experts, subscribe to our podcast on your preferred platform.
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In conclusion, this episode of the Autocar Business Change Makers Podcast provides valuable insights into the evolving relationship between startups and OEMs, the impact of technology on car ownership, the future of dealerships, the decline in car ownership, AI’s potential in customer service, and the rise of used EVs. Tune in to gain a deeper understanding of these topics and stay ahead in the rapidly changing automotive landscape.
