Are you thinking of upgrading your internet service provider or shifting to a new and better ISP? You are not the only one. Statista claims that more than 17% of users are willing to switch their ISP. Moreover, 13% of users consider switching every year after their contract expires. In a growing market of more than 19.9 million users, this number is quite significant.
When it comes to switching ISPs, most people go for speed. I mean, what is the internet without speed? A buffering hell full of lag demons where you fight the low-quality pixelated pictures every day. However, if you are just ticking to speed, there is a high chance that by the end of the contract, you will be willing to upgrade and switch your ISP again.
Simply put, speed is an important parameter but it cannot be a sole decision-making factor. Users, who peg their hopes on speed solely, soon notice that not only their data is draining but their bank is also breaking.
Tech experts believe that for service-based businesses, customer service is the true parameter for retaining customers and ISPs are no exception.
If you are upgrading your ISP, here is why customer service should be your focus.
Top 5 Reasons to Look For Customer Service in Your Next ISP
Online Is the Future
If your ISP is only offering, on-site visitation for simple complaints or upgrading then you are still living in dog days. Now, everything is online. From paying bills to seeking technical guidance or complaining about speed issues. Big brands like Xfinity are especially focusing on their customer service, offering their users everything via customer service.
For instance, if you are an Xfinity user and you need to know about affordable Xfinity internet plans, you just need to call the support team. The team will not just guide you about the possible upgrade but you can also ask about the ongoing deals and cheaper packages.
Technical Support at All Times
Fixing the Internet, wiring, device fixing, layout management, and coverage requires a lot of technical knowledge. For most users being tech-savvy is not an option especially when devices are becoming sophisticated by the minute. In this case, you need a professional to rely on.
When you have an ISP that offers customer support, you can be sure that you do not need to search or try online DIY tutorials. Instead, you can simply call your ISP and tell them your issues. The agents are not just tech-savvy they are also well versed in tech support. On contact, within minutes, your issue will be addressed and you will find the solution to your technical issues.
Curing Outage
If you have a reliable ISP then outages must be a rare occurrence for you. Most people think that since it is rare, they should forget about it. My recommendation is to still prioritize customer support. No matter how rare this situation must be, imagine it happening in the middle of the night when you have an online work meeting going on.
Are you going to run onsite or are you going to look for a prompt solution? Let me guess, you want to look for a solution right away. In this case, ringing up an ISP, seeking technical guidance, and fixing the issues right away is the best solution.
Feedbacks and Follow-Ups
You got a new router or the tech guy fixed your wiring but you are not satisfied with the service. Are you planning to take time out just to bring your router to the customer support office? In this digital age, I do not think anyone has time for all these things.
This is where customer support will help you. Anytime there is an issue, you are not satisfied with the service, or have a question, you can simply call your customer support agents. Most of the brands especially focus on 24/7 customer support so customers don’t have to worry about these issues.
Better Deals
When you have an ISP that is serving you well, you do not want to let go. However, with time your needs and requirements will change. This calls for an upgrade. Are you going to run to their customer service office every time you need some information about the package upgrade? I do not think so. What is the next possible solution, you ask? Well, nothing gets better than seeking guidance from customer support.
You can call the customer support department and ask them about the package upgrade. The customer support team has all the information about the packages, rates, and features that you will get. For existing customers, most ISPs offer affordable rates, so you will be saving a lot of money as well.
Wrap Up
Simply put, price and speed are considered important factors when looking for an ISP but most people underestimate the power of customer service. As a user, the above-mentioned reasons will help you know why your ISP must offer good customer service.